Returns and withdrawal

This page is a translation of the Spanish version. If the two differ, the Spanish version governs. This does not limit any of your rights as a consumer.

On this page we explain when you can withdraw from a purchase (return it without giving any reason), when you cannot, and what rights you always have if a product arrives faulty or is not as described.

The seller is Montserrat Galán Buján (Las Manualidades de Mon), with address at Rúa Emilia Pardo Bazán 29, Planta 2, 32004 Ourense, Spain. Email: hola@lasmanualidadesdemon.com.

Physical products: 14-day right of withdrawal

Withdrawal period

You have the right to withdraw from the contract within 14 calendar days without giving any reason.

The period ends 14 calendar days after the day on which you, or the person you have named (other than the carrier), received the products. If one order is delivered in several parcels, the period runs from receipt of the last one.

How to withdraw

To exercise the right of withdrawal, you must tell us of your decision by an unequivocal statement, for example an email to hola@lasmanualidadesdemon.com or a letter to the address above. You can use the model withdrawal form at the end of this page, but you do not have to.

To meet the deadline, it is enough for you to send your communication before the 14 days have ended. We will confirm by email that we have received it.

Effects of withdrawal

• We will refund all payments you made for the products you withdraw from, including the delivery costs, without undue delay and in any event no later than 14 calendar days from the day on which you tell us of your decision.
• We will make the refund using the same means of payment you used for the purchase, unless you expressly agree with us on a different one. You will not incur any fees as a result of the refund.
• We may withhold the refund until we have received the products back, or until you have supplied proof of having sent them back, whichever is earlier.

Returning the products

• You must send the products back without undue delay and in any event no later than 14 calendar days from the day on which you tell us of your decision to withdraw. The deadline is met if you send the products back before the 14 days have ended.
• Send them to the address above. Before you send them, write to us at hola@lasmanualidadesdemon.com with your order number, so that we can identify your return.
• You will have to bear the direct cost of returning the products.
• You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Digital products

While the download is not yet available

Digital products (for example, downloadable collections) are digital content not supplied on a tangible medium. You have the right to withdraw from their purchase within 14 calendar days from the conclusion of the contract, under the same communication and refund rules explained above, as long as the download is not yet available.

When the right of withdrawal is lost

When you pay for an order that includes digital products, the shop asks you to tick two boxes, which are shown unticked:

1. “I want to receive this digital content immediately.”
2. “I understand that once the download is available, I lose my right of withdrawal on the digital content of this purchase.”

The payment cannot be completed unless both are ticked. We then send you the order confirmation on a durable medium, normally by email, which records that consent, its date and time and the exact text you accepted. The download is only enabled after that confirmation.

As soon as the download is available, you lose the right of withdrawal on that digital content, under Article 103(m) of the consolidated text of the Spanish General Law for the Protection of Consumers and Users. From that moment, there is no withdrawal or refund for digital products because you have changed your mind.

Orders with both physical and digital products

If one order includes both physical and digital products, the consent above only affects the digital content. The physical products in the order keep their 14-day right of withdrawal, as explained above.

Accessing your downloads

Each digital product is downloaded from your account, in the “Downloads” section. You can download each file up to 5 times within 30 days of the download being enabled. We recommend that you keep a copy of the file on your device.

The end of that download period does not limit the legal guarantee: if the file is faulty, we explain below how we put it right.

Products without a right of withdrawal

Besides digital content under the conditions described above, the law excludes the right of withdrawal in other cases, such as products made to the customer’s specifications or clearly personalised. If a product in the shop were in that situation, its product page would say so expressly before purchase. If the product page does not say so, the product has a right of withdrawal.

Legal guarantee: faulty products or products not as described

Regardless of the right of withdrawal, every product in the shop has the legal guarantee of conformity under the consolidated text of the Spanish General Law for the Protection of Consumers and Users (Articles 114 onwards). This guarantee also applies to digital products, even if you have lost the right of withdrawal on them.

• Physical products: we are liable for any lack of conformity that exists at the time of delivery and becomes apparent within three years of delivery.
• Digital products: we are liable for any lack of conformity that exists at the time of supply and becomes apparent within two years of supply. For example, a file that will not open, is corrupted, is incomplete or does not match the description on the product page.

If a product is not in conformity, you can ask us to repair or replace it (for a digital product, to supply it to you again correctly). Where the law allows, you can also ask for a price reduction or terminate the contract and get a refund. These remedies are free of charge for you. If we ask you to send a faulty physical product back to us, we pay the cost of that return.

To use the guarantee, write to us at hola@lasmanualidadesdemon.com with your order number, a description of the problem and, if you can, photos or screenshots.

Model withdrawal form

Only complete and return this form if you wish to withdraw from the contract. You can copy it into an email.

To: Montserrat Galán Buján (Las Manualidades de Mon), Rúa Emilia Pardo Bazán 29, Planta 2, 32004 Ourense, Spain. Email: hola@lasmanualidadesdemon.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.

Contact

For any question about a return, write to us at hola@lasmanualidadesdemon.com.