Terms of sale

This page is a translation of the Spanish version. If the two differ, the Spanish version governs. This does not limit any of your rights as a consumer.

These terms govern the purchases you make in the Las Manualidades de Mon online shop, at https://lasmanualidadesdemon.com. Read them before you place an order: they apply to every order you place in the shop.

1. Who sells

Detail	Information
Seller	Montserrat Galán Buján, a natural person working as a sole trader (autónoma)
Trade name	Las Manualidades de Mon
Tax ID (NIF)	02266200X
Address	Rúa Emilia Pardo Bazán 29, Planta 2, 32004 Ourense, Spain
Email	hola@lasmanualidadesdemon.com

You will find more information about the website owner in the legal notice.

2. Who we sell to

The shop sells to consumers, that is, people buying for personal and non-professional use.

3. Products

The shop sells handcrafted scrapbooking materials of two kinds:

• Physical products, which we ship to your address (see shipping).
• Digital products, which are not shipped: they are downloaded from your account.

Each product page says whether the product is physical or digital and describes its main characteristics. If a product does not match its description, you have the legal guarantee.

Digital products are sold for your personal use. The purchase does not give you the right to resell, share or distribute them.

4. Prices and taxes

• Prices are shown in euros (EUR) and include VAT (IVA).
• Shipping costs for physical products are shown separately, in the cart and in the order summary, before you pay. The rates are on the shipping page.
• The price you pay is the one shown in the order summary at the time of payment. If the price of a product changes while it is in your cart, the shop will tell you and ask you to review the cart at current prices before you pay.

5. How to place an order

1. Add the products to your cart.
2. Go to checkout. You need an account to buy: you can sign in or create an account at that point.
3. If your order includes physical products, enter the shipping address.
4. If your order includes digital products, read the two boxes about immediate delivery and the right of withdrawal and, if you agree, tick them (see section 8).
5. Review the order summary: products, quantities, shipping costs, VAT included and total price.
6. Press the “Place order and pay” button, enter your payment details in the payment form and confirm with the “Confirm and pay” button. Both buttons show the total amount you are going to pay.

Before you press “Place order and pay”, you can review and correct any details: go back to the cart to change products or quantities, or change the shipping address. Once you press it, the address can no longer be changed for that order; if you notice a mistake, do not confirm the payment and go back to the cart to start again, or write to us at hola@lasmanualidadesdemon.com if you have already paid.

The contract is concluded when the payment is confirmed. We will show you the order number on screen and send you the order confirmation on a durable medium, normally by email, with its contents, its price and, if you buy digital products, the consent you gave. If, when you press “Place order and pay”, there is not enough stock of a product, the shop will not let you continue and will ask you to review the quantities in your cart.

You can place your order and read these terms in Spanish or in English. We keep your order and you can view it in your account, in the “Orders” section. We recommend that you also keep the confirmation email and a copy of these terms.

6. Payment

Payment is made online, when you place the order, by card or by the other payment methods shown in the payment form. Payment is handled by Stripe, our payment provider. Your full card details are handled directly by Stripe: the shop does not see or store them. More information in the privacy policy.

7. Delivery

• Physical products: we ship to mainland Spain and the Balearic Islands, under the conditions, at the costs and within the times stated on the shipping page.
• Digital products: the download is enabled in your account, in the “Downloads” section, after we send you the order confirmation (normally by email). You can download each file up to 5 times within 30 days of the download being enabled.

8. Right of withdrawal

• Physical products: you have 14 calendar days from receiving them to withdraw from the purchase without giving any reason. If you withdraw, you will have to bear the direct cost of returning the products to us.
• Digital products: if you tick the two boxes when you pay, you consent to immediate delivery and acknowledge that, once the download is available, you lose the right of withdrawal on the digital content of the purchase. From that moment there is no withdrawal or refund because you have changed your mind. This does not affect the legal guarantee if the file is faulty.

All the details, and the model withdrawal form, are on the returns and withdrawal page.

9. Cancelling an order

If you want to cancel an order of physical products that we have not shipped yet, write to us as soon as possible at hola@lasmanualidadesdemon.com with your order number. Even if the order has already been shipped, you keep your right of withdrawal under section 8.

10. Legal guarantee

Every product has the legal guarantee of conformity: three years from delivery for physical products and two years from supply for digital products. How it works is explained on the returns and withdrawal page.

11. Invoice

For every sale we issue an invoice or a simplified invoice, under the Spanish regulation on invoicing obligations (Royal Decree 1619/2012). If you need a full invoice with your tax details, ask for it at hola@lasmanualidadesdemon.com with your order number and the details that must appear on it.

12. Customer service and complaints

For any question, problem or complaint about an order, write to us at hola@lasmanualidadesdemon.com or to the postal address in section 1. We will reply as soon as possible.

If you are not satisfied with our reply, you can contact the consumer services of your autonomous community or your local council (municipal consumer information offices).

13. Governing law and courts

These terms are governed by Spanish law, in particular the consolidated text of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007) and Law 34/2002 on information society services and electronic commerce. Nothing in these terms limits the rights that consumer protection law gives you.

If a dispute arises, the courts that have jurisdiction under the law, including those of your place of residence, will be competent.

14. Changes to these terms

We may update these terms. Each order is governed by the terms published at the time you place it.