Shipping
Draft under review. This legal text is not yet final.
This page is a translation of the Spanish version. If the two differ, the Spanish version governs. This does not limit any of your rights as a consumer.
This page explains how we ship the physical products sold by Las Manualidades de Mon. Digital products are not shipped: they are downloaded (see the terms of sale).
Where we ship
We ship physical products to addresses in mainland Spain and the Balearic Islands.
For now we do not ship to the Canary Islands, Ceuta or Melilla. These territories are outside the scope of European Union VAT, so the shop’s VAT-inclusive prices would not apply to them. The shop does not accept shipping addresses with postal codes starting with 35, 38, 51 or 52, or addresses outside Spain.
If your order contains only digital products, you do not need a shipping address.
Shipping costs
| Order | Shipping cost |
|---|---|
| Physical products totalling less than €50.00 | €5.90 |
| Physical products totalling €50.00 or more | Free |
| Digital products only | No shipping cost |
- Shipping costs include VAT (IVA).
- Only the amount of the physical products in the order (VAT-inclusive prices) counts towards free shipping. Digital products in the same order do not count towards the €50.00.
- The cart shows these rates, and the order summary shows the exact shipping cost, together with the total price, before you pay.
Delivery time
We prepare and ship orders without undue delay. Unless another time is stated at the time of purchase, we will deliver your order within a maximum of 30 calendar days from the date the contract was concluded, that is, from when your payment was confirmed.
If we do not deliver your order within that time, you can give us a reasonable additional period to deliver it and, if we still do not deliver, terminate the contract and get a refund of everything you have paid, as provided in Article 66 bis of the consolidated text of the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007).
Receiving your order
- Check that your shipping address is correct before you pay. If you notice a mistake after paying, write to us as soon as possible at hola@lasmanualidadesdemon.com with your order number.
- The products travel at our risk until you, or the person you have named (other than the carrier), receive them.
- If the parcel arrives damaged, opened or incomplete, or you receive a product you did not order, write to us at hola@lasmanualidadesdemon.com with your order number and, if you can, photos of the parcel and its contents. We will help you sort it out under the legal guarantee.
Returns
To return a physical product, see returns and withdrawal.
Contact
For any question about a shipment, write to us at hola@lasmanualidadesdemon.com.